SP
Stanley P
1 reviews | Active since Apr 2020
11 May 2020, 13:53
worst unhelpful bank in south africa
FNB IS THE WORST BANK, UNHELPFULL, NOT WILLING TO HELP.
I HAVE A LOADN AND CREDIT CARD WITH FNB, LOST MY JOB, UNABLE TO APPLY FOR COVID RELiEFE OR ASSIST WITH DEFERING MY PAYMENTS, TILL AFTER LOCKDOWN< YOUR CONSULTANTS SENDS ME TO THE FNB APP< WHICH I DONT HAVE< FNB>MOBI WHICH DONT EXIST< TRIED RESET MY ONLINE BANKING PASSWORD< REFERS ME TO THE APP< NOT WORKING< NOT KNOWING MY USER NAME< YOU NOT HELPING< ON TOP OF THIS YOU DISGRACE BY REFERING ME TO DEBT COLLECTIONS< SENt you all my documents to proof I dont work, asked an a hundred emails for help, YOU REFUSE< TO ANYONE OUT THEIR, DO NOT USE FNB< THIS IS THE WORST AND UNHELPFUL BANK. I ONLY HAVE. 3 months of payments left with you and this is how you treat me, I
ref: *** REF:*** *** FNB Life Complaint ***
there is many more reference numbers and a long list of emails where I aked for your help with this.
Helpful (0)
Replies (4)0
Replies (4)SP
Stanley P's updateReviewer Update
12 May 2020, 11:01Still nor resolved, no contact made besides the automated email sent as usual, get a manager to call me, get the CEO to help, I dont care, please help and stop hiding behind tackticks used to not help your customers. I need your help in making an arrangement for relief, or push back my payments, put on hold all payments, etc, you have proof on file which I already sent you, proving that I do not work.show that you care enough to call your customers back offering help.
SP
Stanley P's update12 May 2020, 11:01
Reviewer Update
Still nor resolved, no contact made besides the automated email sent as usual, get a manager to call me, get the CEO to help, I dont care, please help and stop hiding behind tackticks used to not help your customers. I need your help in making an arrangement for relief, or push back my payments, put on hold all payments, etc, you have proof on file which I already sent you, proving that I do not work.show that you care enough to call your customers back offering help.
SP
Stanley P's updateReviewer Update
13 May 2020, 15:56Thank you for not helping or suggesting any ways to help, I have spent 1 to 2 months trying to get help from you or some suggestion.
You cancel my Credit Insurance, now COVID19 Debt relief has been declined. what is the next step you unhelpful *********** lot of people at FNB. This is Proof of how you treat your customers. I will continue writing bad reviews until you call me and offer proper assistance. You have shown no compassion to your customers during these trying times, where we have lost our jobs and no longer working.
Good day Mr. Stanley Pelton,
Thank you for bringing this matter to our attention.
Please note that we tried to contact you to no avail.
Kindly be advised that your application for the COVID19 Debt relief has been declined.
Unfortunately your FNB Loan application has been unsuccessful due to the following reason:
We employ the use of a credit scoring system, which combines the credit bureau data, and the conduct of your accounts. Unfortunately, this credit score indicates that at this point in time you are unable to afford the loan.
Should you require any further information please do not hesitate to contact our Helpdesk on ***.
We apologise for the delayed response and any inconvenience caused.
Kind Regards,
Laurelene Vermeulen
You cancel my Credit Insurance, now COVID19 Debt relief has been declined. what is the next step you unhelpful *********** lot of people at FNB. This is Proof of how you treat your customers. I will continue writing bad reviews until you call me and offer proper assistance. You have shown no compassion to your customers during these trying times, where we have lost our jobs and no longer working.
Good day Mr. Stanley Pelton,
Thank you for bringing this matter to our attention.
Please note that we tried to contact you to no avail.
Kindly be advised that your application for the COVID19 Debt relief has been declined.
Unfortunately your FNB Loan application has been unsuccessful due to the following reason:
We employ the use of a credit scoring system, which combines the credit bureau data, and the conduct of your accounts. Unfortunately, this credit score indicates that at this point in time you are unable to afford the loan.
Should you require any further information please do not hesitate to contact our Helpdesk on ***.
We apologise for the delayed response and any inconvenience caused.
Kind Regards,
Laurelene Vermeulen
SP
Stanley P's update13 May 2020, 15:56
Reviewer Update
Thank you for not helping or suggesting any ways to help, I have spent 1 to 2 months trying to get help from you or some suggestion.
You cancel my Credit Insurance, now COVID19 Debt relief has been declined. what is the next step you unhelpful *********** lot of people at FNB. This is Proof of how you treat your customers. I will continue writing bad reviews until you call me and offer proper assistance. You have shown no compassion to your customers during these trying times, where we have lost our jobs and no longer working.
Good day Mr. Stanley Pelton,
Thank you for bringing this matter to our attention.
Please note that we tried to contact you to no avail.
Kindly be advised that your application for the COVID19 Debt relief has been declined.
Unfortunately your FNB Loan application has been unsuccessful due to the following reason:
We employ the use of a credit scoring system, which combines the credit bureau data, and the conduct of your accounts. Unfortunately, this credit score indicates that at this point in time you are unable to afford the loan.
Should you require any further information please do not hesitate to contact our Helpdesk on ***.
We apologise for the delayed response and any inconvenience caused.
Kind Regards,
Laurelene Vermeulen
You cancel my Credit Insurance, now COVID19 Debt relief has been declined. what is the next step you unhelpful *********** lot of people at FNB. This is Proof of how you treat your customers. I will continue writing bad reviews until you call me and offer proper assistance. You have shown no compassion to your customers during these trying times, where we have lost our jobs and no longer working.
Good day Mr. Stanley Pelton,
Thank you for bringing this matter to our attention.
Please note that we tried to contact you to no avail.
Kindly be advised that your application for the COVID19 Debt relief has been declined.
Unfortunately your FNB Loan application has been unsuccessful due to the following reason:
We employ the use of a credit scoring system, which combines the credit bureau data, and the conduct of your accounts. Unfortunately, this credit score indicates that at this point in time you are unable to afford the loan.
Should you require any further information please do not hesitate to contact our Helpdesk on ***.
We apologise for the delayed response and any inconvenience caused.
Kind Regards,
Laurelene Vermeulen
SP
Stanley P's updateReviewer Update
28 May 2020, 11:21Thank you FNB, I am very happy that you have assisted in Approving my cover for my loan. I am hoping to get similar positive feedback for my credit card account as-well. I truly appreciate the assistance you have given, this really lightens the burden and endless nights of worries I had to endure as a result of being unemployed with no income and no way of paying my debts.
Thank you FNB for all you have done during this difficult time.
Thank you FNB for all you have done during this difficult time.
SP
Stanley P's update28 May 2020, 11:21
Reviewer Update
Thank you FNB, I am very happy that you have assisted in Approving my cover for my loan. I am hoping to get similar positive feedback for my credit card account as-well. I truly appreciate the assistance you have given, this really lightens the burden and endless nights of worries I had to endure as a result of being unemployed with no income and no way of paying my debts.
Thank you FNB for all you have done during this difficult time.
Thank you FNB for all you have done during this difficult time.
SP
Stanley P's updateReviewer Update
29 Jun 2020, 11:05Hi FNB,
This is not a complaint, but rather compliment to Thank Natasha Pillay for her Excellent Customer Service and problem resolution s****s.
I wish to extend a Huge Thank you to Natasha Pillay for going above and beyond in resolving my Query/Issue.
Because of Natasha Pillay, my confidence is won back to FNB. I am 100% Happy with Natasha and FNB and the way Natasha Pillay has handled my query till resolution.
Regards,
Stanley
This is not a complaint, but rather compliment to Thank Natasha Pillay for her Excellent Customer Service and problem resolution s****s.
I wish to extend a Huge Thank you to Natasha Pillay for going above and beyond in resolving my Query/Issue.
Because of Natasha Pillay, my confidence is won back to FNB. I am 100% Happy with Natasha and FNB and the way Natasha Pillay has handled my query till resolution.
Regards,
Stanley
SP
Stanley P's update29 Jun 2020, 11:05
Reviewer Update
Hi FNB,
This is not a complaint, but rather compliment to Thank Natasha Pillay for her Excellent Customer Service and problem resolution s****s.
I wish to extend a Huge Thank you to Natasha Pillay for going above and beyond in resolving my Query/Issue.
Because of Natasha Pillay, my confidence is won back to FNB. I am 100% Happy with Natasha and FNB and the way Natasha Pillay has handled my query till resolution.
Regards,
Stanley
This is not a complaint, but rather compliment to Thank Natasha Pillay for her Excellent Customer Service and problem resolution s****s.
I wish to extend a Huge Thank you to Natasha Pillay for going above and beyond in resolving my Query/Issue.
Because of Natasha Pillay, my confidence is won back to FNB. I am 100% Happy with Natasha and FNB and the way Natasha Pillay has handled my query till resolution.
Regards,
Stanley