Worst treatment that I have ever received from any bank and they don't even care.

I have never been treated so badly that i have been by the FNB compliance team. They have held my money hostage for over a week now over a mistake that was made by their own staff back in 2021 and now they are going back in forth with returning my money as if I am trying to apply for a loan.

They have absolutely no care or empathy on how this is affecting me or my family and the number of urgent situations that we have had to overcome because of their mistake.

It's so painful to know that you have money, but I will be spending the weekend with just R5.

I have never had any problems with FNB before, but after over 10 years with the bank I will now be moving my entire profile to Absa because of this experience. I have never had such difficulty with being able to get access to my hard earned money before. I would understand if I was fighting for you guys to give me a loan, but my own money.

1. Borrowing from people just to pay for flights for my kids. 2. Loosing a R60K project 3. Spending a whole weekend with my kids with just R5.

This is by far the worst I have been treated by any bank.