TM
Thulane M

1 reviews | Active since Apr 2015

25 Apr 2015, 09:15

Worst treatment by a bank

It is so disappointing to think that a bank I have trusted and banked with for over 20 year to suddenly care less bout their client. I had to sit and wait for over 5 hours in a bank only to be told that there's nothing that can be done to have my business account resolved due to issues not a single person could explain as to why I suddenly cannot pay my suppliers. This whole time these people have been taking monthly charges without delay now all of a sudden when I need to payout my service providers someone decides to freeze my account without reasonable explaination. Now I know I should have listened to my business partners when they warned me against the level of service I would receive from FNB when It comes to their business offering services. Its such a painful reminder when I think I left a good bank because of my loyalty to FNB only to be treated like a leper. I need to pay my suppliers but instead all I'm able to give them is excuses I can't even construct because even the peolple at the bank can't explain as well. I am appalled by what FNB has done to me after 20 years of banking with them.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Apr 2015, 10:11
Official
Hello thulanemashiya,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to Business Banking to be investigated.
Your complaint ref number is 673355 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)