Worst telephonic help at FNB

It's almost impossible to get help over phone lines provided by the FNB. The instructions are not guest friendly but hostile and you get lost in the process of reaching to the right department. I have tried not less than 10 calls to get hold of someone at Islamic home department but never reached to someone to talk in that department. I have used almost 2 hours worth of mobile airtime but in vain. I'm sorry to leave bad reviews but this my experience for others to take into consideration before opting in for FNB.