Worst support / service ever

<p>On sunday 8 may a transaction went through on my cheque card. I immediately phoned FNB to reverse the transaction/online purchase without OTP as the funds were still pending. I was referred to ***** then dispute the to branch. No one assisted. Dispute said I must deal with merchant. My card was destroyed and blocked. Now the merchant want to reverse the transaction but can not due to the card being stopped. FNB says there is nothing they can do for me. It is a matter between myself and the merchant. Even with all the proof since the beginning. I have3 accounts with FNB and thinking abot closing all 3 and go to a different bank.</p>