LP
Lebogang P

1 reviews | Active since Dec 2012

08 Aug 2017, 08:48

Worst stinky poor service

<p>I am going to report this with Ombudsman, you charged me ridiculous stupid amount, I have requested that you close that account with immediate effect and you are refusing to do that.</p> <p> </p> <p>I was told someone will contact me before the end of business on Friday and im still waiting today its Tuesday, is that how to take us customers for a ride???</p> <p> </p> <p>Guess what you are losing a customer. Il be moving to Capitec and you can keep your stupid account, I want that cancelled immediately.</p>

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Aug 2017, 10:10
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)

LP
Lebogang P's update08 Aug 2017, 10:29
Reviewer Update

Oooh a standard response that has been sent to everyone!!! I doubt i will get a call or assistance, i have lost lost hope with FNB, you will get a wake up call when you loose customers. I see everyone is complaining about this ridiculos amout you are charging.

LP
Lebogang P's update08 Aug 2017, 14:25
Reviewer Update

Daffnie Govender im still waiting??????

LP
Lebogang P's update10 Aug 2017, 08:26
Reviewer Update

I have called you already and was advised someone will contact me, im still waiting, really????? No body called me on the 8th August... Worst bank ever. Im done with FNB.

LP
Lebogang P's update11 Aug 2017, 13:01
Reviewer Update

FNB really, is this how you take your customers?? I am still waiting for a complaint that was logged on the 4th August, no one has ever contacted me, i have taken the matter further as i have all the proof of my complaints without any assistance. You will now deal with ombudsman.