WORST STAFF EVER ***********. CANT ISSUE THE CORRECT PAID UP LETTER!!

*********** STAFF. STRUGGLING FOR MORE THAN 5 BUSINESS DAYS TO GET A PAID UP LETTER FOR MY PERSONAL LOAN, THE STAFF KEEPS SENDING ME THE SAME PAID UP LETTER, SOMEONE IS CLEARLY NOT DOING THEIR JOB PROPERLY . THIS HAS BEEN ESCALATED AS WELL REF:

FNB High Priority Complaint ref *** been sent to FNB Loans ***. A consultant will contact you within 24-48 business hours.

Yet the incorrect paid up letter is issued.