Worst Sevice ever

<p>only 3 days ago i received a call from FNB apologising and telling me that i have to pay the money so that they can reverse.....TODAY they have debited close to a thousand rand. how did i get there as i had cancelled my services with FNB????????????? i demand a call today or i am going to the ombudsmen. i really have better things to waste my energies on this isnt it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I dont want an email as those are automated, i want a person giving me solutions NOT AN EMAIL!!!!!!!!!!!!!!</p> <p> </p> <p>Jan 4, 2017</p> <p>3 weeks ago</p> <p>Official business reply: <br />Good day Ms. tmoshatane123</p> <p>Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ********** .</p> <p>We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.</p> <p>Thanks regards</p> <p>Rahim Salamaan</p> <p>FNB Hello Peter Complaints Resolution</p> <p>(W): ********** </p> <p>E-mail: ********** <p> </p> <p> </p> <p>BAD SERVICE EVER</p> <p>I’ve had an FNB Connect SIM card for a while now and have been managing it quite well. last month i was billed over R350 for a contract that costs R69 (no statement of inoformation is sent to the customer by the way. you just get an sms that a debit order has gone through). i called FNB after the debit order (which i did not dispute) requesting that they cap my sim. on the 21st on Nov i ran out of data and noticed that my SIM cas not capped. i then called and was informed that it was not capped and that it could only be done on the 1st of Dec. few days from there i receive a notice to inform me that a debit order of over R350 did not go through.</p> <p> </p> <p>1. I had left enough funds for the R69.00 debit order to go through</p> <p>2. FNB is telling me that i need to pay the debit order then it can be reversed (this makes no sense to me and i will not oblige as this is total *******)</p> <p>3. i would like the R100 that i paid for the debit order that did not go through refunded back to my account please.</p> <p> </p> <p>I have called the call centre numerous times, yesterday i ws on the phone with FNB for over an hour because i do not have sevices and no one can really tell me anything.</p> <p> </p> <p>Is this how customers are treated??</p> <p> </p> <p> </p>