Worst servuce

I called in to be assisted no one was picking the call i was holding for 1 hour still no one picked my call , i decided to go to the app a talk to an agent it was a nightmare as as the agent wasnt willing to assist me , the worst nightmare firstly it took them 2hrs 30 for me to be connected to an agent when she came her name was Palesa Ditha , she told me to log onto my app and request for a call back and she gave me the same number i was calling *** in which when i called it was the same story , mind you it was for the second time for me to call , she didn't even wait to get done with me she transferred me to David Mpila who didn't even chat with who closed the chat and said i am not responding like seriously this frustrating . Do we have to write to Hello peter each and every time we suppose to get service from this bank