Worst Servivce at FNB!!!

<p>Yesterday, 04/01/2017 I was at FNB Midrand Boulders Mall, I spoke with a woman called Olga and experienced the worst service from her as she did not want to LISTEN to why I was there and further I spent over and hour in the bank to be told by a consultant I did not need to sit in the queue. I spoke to Olga upon my arrival telling her why I was in the bank. She gave me a ticket and said I should take a seat, as she gave me the ticket I told her I don’t think I need to see a consultant, I need to speak to FNB Life but she brushed my knowledge aside and was convinced I need to see a consultant. Needless to say, Bongani Cuba (the consultant I was referred to) could not help me and all the time I spent sitting and waiting did not help either cause by the time the consultant tried to call FNB Life they had already closed. I went back to Olga and when I asked why she sat me down after I repeatedly told her why I was there she was still convinced I had to see a consultant. FNB I don’t know how you train your people but I’m pretty sure they are trained to interview clients effectively. That woman has no sense of care for a client's needs or circumstances. She has wasted my time and problem I had yesterday still persists. I need someone to call me because I will not walk in that bank again. Patrick said he would call today, which he did today but the problem is still unresolved.</p> <p> </p> <p> </p>