YP
Yagashen P
1 reviews | Active since Feb 2018
14 Jan 2019, 19:46
Worst service to long standing clients
I have in early January contacted FNB while I was in South Africa to close my credit card.Upto to now I have had no response.I am back in the Middle East and struggling with the secure chat.I am keep on repeating myself,but not one of your so called agents can assist me.What is happening to the quality of banking in South Africa.I have a credit card that I would like to close,I have an outstanding balance,of which when I try to pay does not allow me because I have cancelled the card on online banking.All I want FNB to do is debit my Cheque account with the outstanding balance and close the credit card.I do not understand what is so difficult.
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Replies (2)YP
Yagashen P's updateReviewer Update
14 Jan 2019, 20:02After numerous secure chats a person by the name of Jules koopman assisted me and he really knew what to do.
YP
Yagashen P's update14 Jan 2019, 20:02
Reviewer Update
After numerous secure chats a person by the name of Jules koopman assisted me and he really knew what to do.
FNB (First National Bank)'s replyOfficial
15 Jan 2019, 11:05Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply15 Jan 2019, 11:05
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)