WOrst service to date

For a complain i submitted on the 4th of January 2024 and again on the 17th of Jan, till now i havent received any joy from FNB. Again i was debited and when i tried to reverse it i am told i cant. I never gave any authorization for a debit order mandate on my account. I am feeling more and more that FNB cant protect our funds and cant help us. I am now moving my products elsewhere. I have already cancelled the connect packages i had, now i am left with cancelling this account and move to a service provider that will take my problems serious.