Worst service so frustrating. 0 stars not even 1

Fnb is supposed to be one of the best banks but the service is terrible.

I initially had an Aspire Fusion account and wanted to cancel my overdraft. I've been trying to cancel my overdraft since 6 December. How does it take over a month to complete the action.

On Monday past I had to call FNB again to follow up and finally the consultant called me back to mention the account with be down graded to a normal debit Aspire. I don't need to order a new card as I received a new one in November.

Today I had to go to the shops guess who's card is cancelled without even notifying me, we have load shedding which meant I couldn't withdraw any money from an ATM. I was on the phone with FNB using my own airtime for over 20minutes to explain what is happening only for them to tell me my card is cancelled and guess what my overdraft is still active.

Now I have to order a new card get charged for it eventhough it's not my fault then I have to call FNB using my own airtime to reverse the card charge.

I honestly don't have words because now I'm without a card for 3 to 5 days. With load shedding I can't use my phone as most places doesn't have any signal

So frustrating

Might possibly be closing my bank account because a person can never struggle so with a bank. Now they going to email me replying to this post but nothing is going to be done about it. 0 stars actually not even a 1 star rating