Worst service received from a bank....ever!

<p>I dont know why FNB wont help me!!! I had a personal loan and credit card that is paid in full with FNB, but FNB wont send me my paid up letters. I've tried getting someone from FNB to put me in contact with the temporary loans department so that they can provide me with a paid up letter... I phone and email and phone and email nothing seems to work. I've been trying and trying and trying for 5 months now with NO luc****! Why wont you send me my paid up letter!!! All our accounts are with FNB and I am done. Standard Bank or ABSA seems like a better option!!!</p>