GC
Garth C
1 reviews | Active since Nov 2018
23 Nov 2018, 02:34
Worst service received
On Monday 19th November I had ********** transactions go off my business card. I cancelled my card with FNB and they reversed the transactions. Then on 23 November at around 01:30 in the morning I got a whole bunch of messages of the same transactions going of my account. I immediately called the ***** division who told me that it's nearly 2am and they don't have time to deal with it and put the phone down on me. So this just goes to show how much FNB cares. Absolutely pathetic service.
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Replies (2)
FNB (First National Bank)'s replyOfficial
23 Nov 2018, 08:51Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
ello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
ello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply23 Nov 2018, 08:51
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
ello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
ello Peter Complaints Team
*** (option one)
GC
Garth C's updateReviewer Update
23 Nov 2018, 11:13Still absolutely zero feedback from FNB
GC
Garth C's update23 Nov 2018, 11:13
Reviewer Update
Still absolutely zero feedback from FNB