Worst Service Received

Truly ********** service received from FNB. I app**** for motorcycle finance and their advised turn around time is 24-48hrs, I provided all info requested on the online application. No further info was requested only when I phoned the next day to follow up did they say they needed bank statements, I sent this through a few hours later I phone back and they say that a marketer will be in touch with me, I phoned again on the Thursday and Friday more than 7 times and was told on numerous occasions that the marketer left early and then was on lunch and then had system issues. On my last call on Friday I requested that the marketer call me regardless of his system issues so that I may explain the urgency of this application (the seller getting agitated and looking at other deals). The consultant promised me that this will happen. Monday morning and nothing not a call, not an email nothing no courtesy at all. I phone back and am furious and asked Keshav ( another consultant) to speak to a marketing manager he refused to put me through. I then spoke to the infamous Ethan who never contacted me and never returned any of my calls or provided any sort of courtesy. He was somewhat apologetic but sounded fed up at me, nonetheless I plead my case and he said he would assist urgently. He gives me a call back as promised to say he is still working on it and then phones back to give me feedback and to say that everything was approved only to find out as he is speaking to me that the bike is older than 10 years and cannot be financed, note that the website has one link for vehicles and motorcycles and says that it can be financed up to 20 years. I mean if someone had taken 2 minutes to do their job and looked at my application I could have known by Tuesday already that this application would not be successful. FNB has successfully wasted my times and resources for almost a week and risked me losing out on my deal. I would not reccomend this bank for anything purely because of their lack of customer service.