1 reviews | Active since Jan 2017

09 Jan 2017, 21:42

Worst service providers

<p>Hi just wondering if anyone has experienced problems banking with Fnb. I had an sms on Friday stating that there was a card issued on my name and a withdrawal of 3000 was done twice of my account . I did call the ***** line and cancelled my cards with Fnb and opened a ***** case for them to investigate.<br />On Saturday I went to fnb and they said nothing can be done I need to wait a time frame of 3 to 4 working days for feedback. Today I got a call from this person with same name and surname as mine from Jhb saying that Fnb has given her my contact number and I am a ********** . She never give me a chance to speak and she has all my personal information from Fnb in my bank statements. She knows exactly what I bought were and when. After she cut the call I phoned Fnb again and while I was on the phone with fnb I get a sms saying my online password and user name has changed and another sms saying incontact number has changed.<br />Any1 with a similar issue please help how do I go forward from here.<br /><br /></p> <p>I was in head office branch today ... No help again ..The assistant said a time frame of 5 to 10 working days is the time frame to get any feedback.</p> <p>Thanks </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jan 2017, 15:45
Official

Good Day

Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)