Worst Service on the simplest of requests

I called FNB Student Loans countless times, emailed them and wasted my time and money on a simple request to change the debit order account for my student loan. On countless occasions I asked them not to debit the current debit account. The last adviser I spoke to promised me that she has changed the account and that it would not be debited, but low and behold the old account was debited today. The old account is the person who secured the loan's account. and now that person is adversely affected. They did however manage to change from interest payments to full payments, but they couldn't change the debit account.<br> <br> I simply can't believe that people can be this useless. They kept telling me they will call me back. I requested the debit order change back in January. Spoke to 5 different advisers and none of them were competent enough to do something as simple as this.<br> <br> I never thought I will go to these lengths to complain but absolutely no one could assist me. And the worst of all is that I have been a satisfied customer since my first account. And if this is how they treat their Premier clients I would rather take the rest of my business elsewhere.