Worst Service of Disputing A Transaction

FNB with reference to case : ***

I sent an email with a request to reverse funds with a service provider, completed the required form as well as submit proof of cancelation, all in one email. (28 February)

Instead of proper feedback about how far they are with the reversal, on the 03rd March, an email comes through asking me the account number- which I included already as subject of the initial email. Again it asks for details about the amount, date and merchant and reason for dispute. All which should already be on the form.

As at 07th March another email comes through requesting my contact details as the ones on the system aren`t working, but again all the info they asking is on the form they requested me to submit.

I am very angry with the level of service received, tried logging a complaint internally with your complaints team on Friday the 03rd, still followed up with both the complaint and dispute case yesterday the 08th of March but still no tangible feedback. And to date as I type this email, still no feedback what so ever on both the incidents – especially within the days stipulated as time of resolution.