1 reviews | Active since Mar 2013
Worst service - no accountablility
I have mailed a complaint more than a month ago. Got a response mail that I will be assigned a Personal and Private Service Recovery agent.
I received a one liner response from the agent Loseph directing me to a different department without properly reading my complaint or issue.
I have sent numerous emails without any success.
Worst customer service.... funny how the big banks could't care less about their clients, the same clients that helped them build their brand. I have sent numerous mails, to both Personal and Private Service Recovery and Customer Care but no response. I have been a client for more than 20 years. At this rate, not for long. Doesn't help you have the best apps etc but loses your human touch.
My original issue was; I was ******* into buying insurance that isn't covering what I need it to, due to false marketing or incorrect info on their website. Issue still unresolved!!
It is almost a week later and I still haven't gotten any feedback nor has my issue been resolved.
I am flying out on the 29th of June, it does seem like FNB is stalling. So much for High Priority.
It is almost a week later and I still haven't gotten any feedback nor has my issue been resolved.
I am flying out on the 29th of June, it does seem like FNB is stalling. So much for High Priority.