Worst service, no accountability nor sense of urgency

Worst experience l have experienced, l app**** for a pension backed home loan from FNB in December 2018 and was sent the credit agreement on the 2nd of Jan 2019 which l signed and sent back to them on the 4th. l never got any feedback with the status of my application, then l called them on the 14th and was told that my fund request was not sent as yet. I then spoke to Vusi Mashinini who had called me before for my credit agreement and he promised to send it to my fund but to my greatest suprise when l called the fund this morning they claim to not receiving anything from FNB. Making things worse is that no one is bothering doing follow-up with the fund or atleast keeping me updated. It has become my duty to contact Fnb regularly and being kept on hold for no less that 8 minutes before speaking to a consultant that will have no means of assisting me. This kind of service is really disgusting to say the least.