1 reviews | Active since Jun 2018
Worst service: New Credit Card not linked to Profile: Private Client
Hi There,
I am extremely disappointed with the service I am currently receiving from FNB. I lost my credit Card, I cancelled it online and collected my new one on Sunday 9 June 2018 at Cape Gate Branch in Western Cape. Here comes the problem, clearly my new card has not been linked to my account. I made a transfer of R8,000.00 from my current account on the 29th May (Ref 1BB TX VODSFP6NJ24D) - the money displayed yesterday afternoon in my account still!. This morning however, my credit card shows zero balance and I just received a sms to say FNB have not received my payment yet, and I need to make a payment of R6729.36.???? REALLY??. So FNB can you please URGENTLY investigate YOUR BLUNDER, return my funds and insure this sms does not reflect on my account / status. I dont want a phone call, I want you to resolve your error in the next 24hrs.
Regards
Joan le Roux Private Client
Good Day Mr Joan le Roux,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to your banker to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr Joan le Roux,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to your banker to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***