Worst service known to man.

I have a case for fee reversal since the 4th of March 2026. It is now the 20th and I have only received the following updates and back and forth: The escalation was submitted and expect 2 to 3 working days. Then I followed up after that turnaround. I was given another turnaround of 2 business days. It has been the same response since the 4th to the 20th. Over 10 times I received additional 48hrs waiting time. The progress on the case has been zero. No response and no update. This is the kind of service you recieve from FNB. I have dealt with more than 10 advisors on this case with the same feedback.