JS
Jean S
1 reviews | Active since Jun 2017
23 Sept 2022, 15:57
Worst service in the history of mankind
I wish I didn't have to give any stars. Eskom has my trust more than this pathetic excuse of a business. I've been transferred for over 3 hours trying to resolve an urgent issue and still no closer to resolving my query. I won't to the branch. Still... no luck. Do yourself a favor and buy a ***gy bank instead. You can thank me later.
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Replies (2)JS
Jean S's updateReviewer Update
23 Sept 2022, 16:49Thank you for contacting me. I have requested you contact my wife who is the person with the problem. She is waiting, phone in hand. If this issue gets resolved soon I will remove my complaint from this public forum. The only reason I Yorker to hello Peter is because no other channels for new anywhere. I can share my call logs with you to prove it. Fnb has really dropped the ball for me. Please do contact my wife as I do not have signing rights and she is in need of your assistance
JS
Jean S's update23 Sept 2022, 16:49
Reviewer Update
Thank you for contacting me. I have requested you contact my wife who is the person with the problem. She is waiting, phone in hand. If this issue gets resolved soon I will remove my complaint from this public forum. The only reason I Yorker to hello Peter is because no other channels for new anywhere. I can share my call logs with you to prove it. Fnb has really dropped the ball for me. Please do contact my wife as I do not have signing rights and she is in need of your assistance
JS
Jean S's updateReviewer Update
24 Sept 2022, 10:23Ok.. So while I must admit, someone from FNB did contact me after seeing this review, and we are still not any further in getting to a resolution that we were yesterday. Someone contacted my wife who is stranded in the USA with an FNB card that isn't working and no one at FNB seems to be capable of helping her. When I said this is the worst service I ever received, I ****. I have received ZERO service that is worthy of the term service.
JS
Jean S's update24 Sept 2022, 10:23
Reviewer Update
Ok.. So while I must admit, someone from FNB did contact me after seeing this review, and we are still not any further in getting to a resolution that we were yesterday. Someone contacted my wife who is stranded in the USA with an FNB card that isn't working and no one at FNB seems to be capable of helping her. When I said this is the worst service I ever received, I ****. I have received ZERO service that is worthy of the term service.