Worst Service in a long time.

<p>Where to even begin... I am LIVID.</p> <p> </p> <p>I decided to move from Standard bank to FNB and on the 6th Jan 2017 I went into the Bayside branch to make it happen. I signed up for a cheque card, savings account and credit card.</p> <p>I had all the necessary documents with me in the branch and furnished these at the time.</p> <p>I spent around 2hrs in the branch and eventually got everything sorted, minus internet banking, which wouldnt work at the time.</p> <p> </p> <p>I requested for the cards to be delivered to my work address. A few days later I received an sms to say my cheque card was ready for collection at the branch... I made a complaint about this error.</p> <p>I was told that, that card could not be brought to me, but that a new card would be made and delivered.</p> <p>One week later I was told the card would be delivered on Friday the 20th, a full 2 weeks after opening the account. Well Friday came and went and no card was delivered, no call was received, no communication was given.</p> <p> </p> <p>I then started, emailing and tweeting every avenue I could think of. Every time I would receive a phone call saying they are looking into it and will get back to me. Only no one ever does. So I complain again and repeat the process again and again, I complain but nothing ever gets done. No one in FNB seems to communicate with one another and every time I need to go through the whole process again.</p> <p> </p> <p>My salary was paid into my new account yesterday the 25th of January, I now have ZERO access to my money due to FNB's complete inexcusable inability to do what is required of them.</p> <p>I find myself in a terrible position, I have people relying on me, I have people I need to pay, bills I need to settle. It is my sons birthday on Saturday and I cant even get what I need for him.</p> <p>Moving to FNB was a major mistake.</p> <p> </p> <p>Further to all this, I had to redo my credit card application over the phone for some reason and refurnish all my documents digitally. I still have not received this card either.</p> <p> </p> <p>I have my home load and vehicle finance with FNB and I was really hoping to bring the rest of my growing portfolio to FNB, now instead I think best to get as far away as possible.</p> <p> </p> <p>Disgusted.</p> <p> </p> <p>Abram Viljoen</p> <p> </p> <p> </p>