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Werner H

1 reviews | Active since Oct 2013

29 Apr 2019, 12:36

WORST SERVICE I HAVE EVER EXPERIENCED

FNB PRIVATE BANKING IS THE WORST SERVICE PROVIDER I HAVE EVER EXPERIENCED.

I HAVE NEVER HAD ISSUES UNTIL MY PRIVATE BANKER LEFT TOWARDS THE END OF 2018. EVERY SINCE I WAS APPARENTLY TAKEN OVER BY A LADY BY THE NAME OF MIRIAM MAYFORD. I HAVE NEVER MANAGED TO SPEAK TO HER, SINCE SHE HAS REMOVED HER EMAIL SIGNATURE WHEN SHE RESPONDED TO ONE OF MY NUMEROUS QUERIES STRUGGLING TO FIND OUT WHO MY PRIVATE BANKER WAS. HER EMAIL IS ALWAYS ON A OUT OF OFFICE AND SHE NEVER RESPONDS TO ANY QUERIES.

IF I CALL THE PRIVATE CLIENTS SUITE I NEED TO HOLD THE PHONE FOR APPROXIMATELY 20 MINUTES BECAUSE THEY ARE EXPERIENCING HIGH CALL VOLUMES AND NOBODY ANSWERS THE PHONE.

I HAVE AN URGENT QUERY THAT NEEDS MY PRIVATE BANKERS ATTENTION. CAN SOMEONE PLEASE HELP ME TO CHANGE MY BANKER AND ASSIST WITH M Y QUERY

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Apr 2019, 13:25
Official
Good Day Werner
  Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. 

Ref: *** 

Regards, Hello Peter Team Tel number: *** 

WH
Werner H's update05 May 2019, 16:34
Reviewer Update
Dear FNB I have submitted this complaint on the 29th of April 2019. That same day a lady contacted me to confirm that FNB acknowledges receipt of this complaint and that someone from the Private Clients department will contact me. Around 18:00 pm on the 29th, I received a call from another lady who informed me that she works for RMB and that my complaint has been handed to her to deal with. She asked me several security questions and offered to move my profile from FNB to RMB, since I meet their client criteria. She also promised to send me an email and schedule a meeting to facilitate to process. Needless to say I never received and email and nobody made contact me with me ever since that call. I was also informed via email by Lebogang Kgomo a private banker analyst, that Susan Rudling is my new Private Banker and that Susan will contact me. It is now 7 days later and Susan also did not contact me. Having cognizance of the above, it is appropriate to say that FNB Private Client services are PATHETIC and I will never recommend their services to anybody. It is my pleasure to pay R 500 a month for private client services to receive no service.