Worst Service I Have Ever Endured

<p>My biggest gripe with FNB is that they have all these amazing products with these amazing departments but unfortunately there is little to no communication between the departments. I have been trying for three weeks to get a complaint resolved to no avail. My complaint is regarding the new rules for the gold cheque account ebucks rewards. I understand the rules. That is not the problem. The problem is the misinformation that is given to customers regarding this. I phoned Ebucks and Connect 3 or 4 times to confirm how to move up a level by spending R150 on connect. I was quite direct in my questioning asking 2 or 3 times to confirm what they had told me. I was told taking out a contract with a device that is over R150 would move me up a level. I confirmed if this was the case by even using an example. I took out the contract by going through the connect website (not the smart device website) i took out a contract with a sim and device. I received said device only to be told 2 months later that the device does not count towards connect. Not one person said to me while i was trying to clear up confusion that the device is not included in the connect fee. So now im stuck with a device i do not want being sent from pillar to post trying to get everything sorted. I have even requested someone give me a call regarding the way forward to swap my bank due to the poor level of service i have received. I am fed up with this and would just like some compassionate, understanding good natured customer service. Please could someone get back to me to sort this out. I will be posting to all possible social media outlets every hour till someone takes me seriously and gets back to me to sort out my complaint.</p>