Worst service I ever receiced

<p>My dad recently passed away, With myself being a CA(SA), I was appointed as executor. My dad's estate was rather easy to sort out, everything except FNB. Here is the list of problems:</p> <p> </p> <p>1. Only the 3rd branch that I visited could assist me in opening a late estate account. Apparently their employees aren't trained in dealing with this,</p> <p> </p> <p>2, I tried to make payments to Wesbank. I tried to do this electronically, but the OTP that was asked for never came through. I was told that I could make NO payments electronically and that I had to make payments using the cheque book that I received.</p> <p> </p> <p>3. After struggling to get assistence in the above matter from FNB I got it sorted out. I then was told by FNB that I should make payment for my dad's credit card to the value of R3,361.27. I wrote out the cheque and took it to be cashed. I was then told by the teller that I could not make payments to the credit card using the cheque. NOW I ASK YOU, HOW THE HELL SHOULD I THEN MAKE THE ****** PAYMENT?!?!?!?!?!?!?!?! First they tell me one thing and then another?!?!?!?!?!</p> <p> </p> <p>4. I think in total I waited around 5 hours to speak to a consultant on the phone. They have the worst call centre in the world.</p> <p> </p> <p>I am a young CA with a fnb private account with fnb. I was planning on building my future with FNB, but that will not happen. I will also strongly recommend all my clients NOT to deal with FNB.</p> <p> </p> <p> </p>