Worst service from them in 20 years and it just gets worse.

FNB has attempted to be so efficient in their technology approach that they have lost sight of customer service completely. It is impossible to speak to the correct person - and being a private client complicates the experience even more - No longer can you just speak to your private banker, instead you have a department for loans, for enquiries, for every single thing, you have to go to a different department. Quite surprised that they moved so badly south, so quickly. From being SA's no 1, to this - I'm sure they will not get the same awards ever again.

I just need to get assistance with withdrawing a cancellation request for my homeloan.

I have called, and was assured that the request will auto correct itself after a certain period and will expire - Never happened.

I called the homeloans department and was requested to speak to private clients - they cannot assist me.

Private clients could not assist me, as I actually needed to speak to private client "Loans" or whatever. Went through eventually and even the private client loans department could not assist me.

This is actually quite impressive to see how such a disjointed organization manages to survive. Even if you get through to someone, you always need to send an email to some department and then the robots will take over again. Really, really bad service - Really.