Worst service from the bank ive been with and trusted for years

Ive app**** for backed pension loan last week Thursday on monday i got a response to say i must attach outstanding documents mortgage agreements and lawyers invoices and motive my application, i did that on tuesday, later that day i got a response to say i must put ID numbers and there was no need for id numbers if u opened my application obviously my Id number is there on the agreement i did that the next morning i got same request to say i must motivate my application plus outstanding docs, and send the docs thats when i the decided to phone them ive spoken to David Ntsinaye he gave me his email address to send outstanding docs i sent him after speaking to him on the phone, around 16:00 i asked him if he got my documents and he did not get back to me, later at about 18:15 i got a msg to say i must send outstanding documents again back 2 square 1, if it wasnt for my ITC being pulled everytime i apply for something i was gonna OPT for nedbank their communication it much better with better service when u go via fnb secure chat and opt for home loan they automatically direct you to homeloans collection as if u owing on your homeloan FNB is my bank but the service there is rediculars im really Dissapointed!!!