Worst service from such big bank

I have been walking in and out of branches since June with regards to fica documentations and holds that you keep on placing on my account. I keep on submitting documents that they ask for but still the account is on hold, i would understand if they were specific with the required documents not alone to assist with completing their own documentations. Thursday i was told everything was in order and the hold will be removed within 24 hours. Today is Tuesday more than 72 hours later the account is still on hold.i have been calling them since yesterday and it looks like they are also confused, they don’t know what they want and what they are doing because i am being transferred from one department to the other. With my time and my money i don’t understand fnb and your unprofessional stuff. Do you guys think like we are running a ****a shop here? If the hold is not removed by 1pm I want to close my account i am sure i will get competent help from your competitors.