Worst service from one of the biggest banks!

So, In December we were spammed by a lady who sold something to us, when we paid she wanted more money and then no contact at all with her as she blocked me. I immediately phoned FNB and advised them about the incident. The gentemen was very helpful and said he can see the money we paid in is in the account and he froze the account so we can get our money back from FNB.

Now, they then gave it to the "Investigator". It is almost March - 3 months later and we haven't even received a cal or SMS from our so called Investigator. I phoned numerous times and they just say yes I see "SIBUNISO GUNDI" is assigned to your case and i am escalating the case. Yet, still no answer, the contact number they gave me does not even exist???

This is ridiculous!! And your slogan is How can we help you?