WORST SERVICE FROM LOAN AGENTS!!!!!

I am currently on the line with a consultant that is extraordinarily rude I requested that FNB update with ITC that my temporary loan from two years ago be updated. The consultant became irate telling me that it's not her fault it never updated and I need to choose whether I want to be assisted or if want to fight. I asked for her name and she absolutely refused. When I called again I was told that the call was not logged as the consultant didn't verify my details. This is not the first time that I have had the worst service from FNB and has become a norm for agents to speak to clients which ever manner they want. I don't want or need a call from FNB as it is clear that our service complaints fall on deaf ears.