worst service from In-App "Team of Bankers" function

Exceptionally poor service from while using the in-app "Team of Bankers". Not only was the service poor, I wasted 25 minutes of my time and then the chat was abruptly disconnected. The agent (Dyani Siphokazi) claims it was system problems are the cause. Whether it was the poor attitude of the agent or the poor system performance, nonetheless, this is the worst customer experience i have had with FNB in a long time. I had been quite happy with FNB service recently. I would suggest FNB either fixes the poor system, or gets better agents, whichever was the fault. FNB should have the entire chat on record and have my permission to check it and take appropriate action to fix this terrible customer experience.