Worst Service from Hyde Park FNB and non-assistance from call centers

I had an unauthorized debt order go off on my account on the 25 and 28th of February 2019. I went into Hyde Park Branch on the 26th of February and I was assisted with the reversal. On the 28th another debit order went off and I have been going back and fourth to get assisted.

I called the call center and no one picked up after 30 mins my airtime ran out. The next day I go to East gate mall branch to get help with the reversal I was told that they don't do reversals on Sundays. I ended up spending my Monday trying to call the damn call centers with no help even after an hour on the line. Today I go into the branch at Hyde Park branch and I was forced to call the center with NO ASSISTANCE from them . I then waited in the line to try get help from inside the branch and I was told I need to call again.

THIS IS THE DUMBEST SERVICE from FNB. Why do they have branches if they do not assist people. I am disgusted by your service workers at Hyde Park and your stupid processes that do not make sense or help people. What is the point of having branches if they will not help. Why move all debit order to online if you do not have enough man power to take all calls. FNB just chows peoples airtime and expect us to buy more airtime from them and yet they do not pick up. This is the ****en worst experience I have gotten from them and after this I am done with them and moving away. Plus they do not protect us by ensuring that debit order are coming from proper authorized channels, every tom **** and harry can take money.