1 reviews | Active since Oct 2013
Worst service from FNB insurance, waiting almost a month for any feedback on a claim
On 21 October, a severe storm hit our house. As a result some of the content like a pool table got damage. A virtual assessment was done on 23 October. After waiting and waiting and several mails and phone calls, the only feedback I got was that the insurance are awaiting pricing. Then another assessot was dispatched to check the pool table, she said the pool table was not repairable and asked for quotes, which I supp**** immediately. This was on 06 November. I send more mails and even complaints on FNB care, however up until today 12 November I got no feedback from FNB ….. this is really the worst service ever from an insurance. They are supposed to help you in tome of need, hiwever they just give uou more stress
I have still not received any feedback with regards to my claim submitted on 21 October. Even though you said in your response someone will contact me urgently to give me feedback. In Fact, the claims advisor phoned me on 14 November and told me I will receive the final outcome on Friday 15 November early in the morning.... guess what even till Today 18 November I have heard nothing. Even FNB Care team just ignores the requests send to them
I have still not received any feedback with regards to my claim submitted on 21 October. Even though you said in your response someone will contact me urgently to give me feedback. In Fact, the claims advisor phoned me on 14 November and told me I will receive the final outcome on Friday 15 November early in the morning.... guess what even till Today 18 November I have heard nothing. Even FNB Care team just ignores the requests send to them