Worst service from FNB fulfillment

I open a business account in August with FNB, everything was fine even my business card was delivered immediately. Then I received sms from business fulfillment saying there are outstanding documents needed and I should immediately email them to ***, I emailed them asking what documents are they referring to and I got no response from them but they kept sending sms. After a week or so I called them asking about the documents they're referring to and an agent who help me checked and said I should email my ck, I immediately did that but to my surprise the sms kept coming in saying there are outstanding documents and I should send them. I kept emailing the ck but I guess they were not receiving them cause on Saturday 24th September 2022 I received an sms saying my account was put on hold and I also received an email with FNB tax information form. Monday morning I called and I was told to fill the form and email it back which I did, I emailed it to businessaccountdoc1@ fnb.co.za . Wednesday the 28th September 2022, I called to check and the agent who answered said I should give them atleast 3days and then I would receive an sms saying I can now use my account. It's now 5day and nothing. This is the worst service I've received from FNB so far, I'm even thinking of taking my account elsewhere.