Worst service from FNB Building Loans Department - what a joke!

I have experienced the worst service from the FNB Building Loans Department. You state that if all is in order you would pay the money within 5 days. What a lie! We are putting in our third draw now and each draw has been a nightmare and way overdue! We have to phone the contact centre who has no idea what the real reason for the delay is, you even get different answers from different call centre staff. Clueless! We've went as far as to get in contact with the valuator who says he has submitted the required documents to FNB. Twice this has been the case and twice no response and delayed payments from FNB. Why give someone a building loan when you don't care to pay for progress made? What a disgrace to service delivery - FNB you should be ashamed!