Worst Service from FNB Brokers

I had taken out home contents cover with FNB Brokers underwritten by Old Mutual Insurance, my loss(burglary) occurred on 6 December 2019, an assessor was appointed and assessed on 13th December 2019. Everytime I call FNB Brokers to escalate my claim as a matter of urgency, I hardly get a response.... It's now the 27th December 2019 and I cannot get an update. I make more calls to fnb than them to me. I need my claim finalized today... I have waited for too long.

This is the worst service I'm receiving.

I did mention when my claim was submitted, that majority of my clothing and my kids have taken during the burglary- please treat as urgent however I get no feedback.

This morning I called FNB Brokers and I was put on hold and my call was directed to Old Mutual. I'm asking FNB for assistance but I cannot seem to receive any.

Very unpleased