Worst service from FNB bank

What a disgusting service from FNB bank. On the 7th of February 2020 a transaction of R2600 went off my account early hours of the morning. To my surprise there where no funds in my account but transaction was allowed yet I do not even have an overdraft facility with the bank. Immediately I blocked my card online and following morning 8am I was at their broadacres branch in fourways and the branch manager there assisted me. I was made to fill in ***** claim forms etc and to apply for a new card. Told it takes 7-10 working days to investigate and never heard from them. Today the 24th of feb I call them to follow up and am told there’s no ***** case that was logged. Call center guy I was dealing with was very arrogant and telling me it’s not his problem the query was not logged. Wat a disgusting service from such a big bank. Waiting for them to finish investigation and I switch banks.