Worst service from FNB

The worst experience ever. I app**** for the car licence renewal with FNB on the 15 January till date I have not received any response from them. I called even used the secure chat to find out what’s happening with the licence renewal and I was not assisted in any way. They ignored my emails and the email provided by them for enquiries is no longer in use. I was referred to Natis when I checked my licence was not renewed. The question is why take the money if you can’t provide the service?