Worst service from FNB

I opened an FNBY Account for my daughter and sent documents via the courier as required by FNB. The Account was not active so I couldn’t transfer money. A few days later I transferred money so I assumed the account was active. I could not and still am not able to transact on this account, I enquired and was informed to send documents to fnbkyc email address, they said the turnaround time is 48 hours but I didn’t hear anything for over 72 hours, I asked that the money be reversed back to my account as it’s meant to pay for my daughters needs but the lady said they can’t do that as there’s a hold and she gave me a 2nd email address to send my stuff to, 72 hours passed and I enquired again and was told to resend a proof of address form which I did but still have no response from FNB. I have to make constant enquires and I am not getting assistance, how is the card inactive if you have started deducting charges? Pay the money back into my main account