Worst service from FNB

FNB is the worst service I have ever had I had my card blocked for the second time with no warning first it was this thing of FICA which I was not informed about untill I had to swipe my card now my card is blocked because they can't track where my funds that I got on a death claim which came from Sanlam but they asking me to give them documents that prove I got the money from them which is insane if you can see where I got the funds from why not ask Sanlam directed I'm so disappointed in their service and I still have not got my card unblocked even though I gave them the documents!