WORST SERVICE FROM FNB

On Saturday 14 September my cousin who happens to be my client as well transferred R49 000 into my FNB Business account *** and a guy called Mondi in your digital ***** department reversed the money and then called my cousin and told him that it's ***** etc. I then asked my cousin to transfer part of the money to the institution I work with as it was gonna go there anyway. He did that and then the balance of R26220 was transferred into my business account but did not reflect as Mondi had already blocked my account. On Monday 16 September your bank called my cousin trying to get him to complain but they didn't get that. I have wasted money trying to get you guys to unblock my account but to no avail. The number I was given to contact is ***. This number is just ringing and it's a dead end. Im from the Carlswald branch now and they tried to contact whoever is responsible for blocking my account with no luck. My main problem is that FNB through Mr Mondi has acted very very irresponsible in telling my client that it's ***** without even investigating. This is gross misconduct and defamation of character. Yesterday the funds were released into my account but there is still a hold on my account. One of the call centre agents I spoke to said there is misconduct in my business account because money is coming in and out???? So FNB wants me to conduct my finances according to what they want??? Does FNB rush to tell people that it's ***** without investigating? No-one from your ***** department has contacted me. No-one has complained about my business account to you guys. Why then is my account blocked? From Saturday until today this issue still has not been resolved. Please unblock my money and I will go to other banks. My business has been affected by this. I'm gonna send another complain to the ombudsman and then engage my lawyers for defamation of character. This is my worst experience with this green bank. The guy at Carlswald branch really tried to help me but all the numbers he called were not being answered. He ended up sending an email and still I haven't been contacted. Do you just block accounts without investigating??