Worst service from FNB

Credit card application

Making a new credit card application with this bank is an absolute waste of time. I made an application for a new credit card at a branch in July, submitted all the required documents. After a month I received no contact so I visited the bank again, this time they said that they need a proof of contract of employment. I informed them that I am not on a contract and I am a permanent employee, still they handed me a sample letter which had to be printed by my company. I got that letter anyway and sent an email to ********** This was on 24 July. Again I received no reply for weeks so I called back on 4 September and they said they havent LINKED it to my application and asked me to forward it to ********** Still no reply from them,so I followed up, I was asked to visit the branch to submit further documents !!!! This is unacceptable, why am I being asked to submit documents in piece-meal when I am in capacity to furnish all required documents in one go ? I did my part by giving you what you asked for, so if something is left out isn't it your job to call back and inform the customer ??? why do you need to wait for the customer to follow up ? This is the worst customer service I have ever received, you people are worst in the industry. Cant wait to take my business elsewhere.