WORST SERVICE FROM FNB

I ordered my debit card online on the 28 April thinking that it will get to me quicker well was i wrong!! I called through to the branch as I've been waiting nearly 2 weeks for my card, the lady on the phone said she cannot assist me as i ordered my card online. So i waited a few more days hoping the courier company will call me but nothing!! I then called FNB complaints online and the lady said that that have been calling my HOME number which I'snt even on my profile. I said to her that im hardly at home as Im always at work. She then said that this is the number that is on the system with my CELLPHONE NUMBER! Who knows why they were calling my home number and to make things worse my mom has been home the pass few weeks as shes been sick and she received no calls which only means they have been lying and they do not know whats happening! If I new it would of taken this long to get my debit card I would of changed banks. WORSE SERVICE EVER