1 reviews | Active since Apr 2018
Worst service from FNB
Good day everyone
l had the worst experience with the service l got from FNB. l fell for a **** and reported it to FNB in August 2017, sent further requested documents around 12 August 2017. They informed me that the matter will be investigated and they will get beck to me withing 6 weeks.
They never bothered to get in touch with me or to even give me feedback. Everytime l try calling their ***** line l get told that the matter is being investigated so they so not have access to the investigators so l must wait.
l have was given a certain number of one Bianca whose number is ********** 5545 who l called in March and promised to revert to me the following week and of course she did not bother to give an update.
Everytime l call her number, she does not pick up!!
l feel like there is no recourse because when l call the call centre they do not give me anything but to tell me abt the whole investigators story.
FNB gives the worst service and l wonder what they mean when they say how can we help you???
Good day Deliah,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to ***** Risk Management who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Deliah,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to ***** Risk Management who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)