Worst service from First National Bank, I’m regretting opening an account with them.

I had opened an Aspire Current Account over the phone with the head office, since then I have received my card, paid money into the account and today verified my app in branch. The app shows my account information correctly but if I request an account confirmation letter however the details on the letter are incorrect, it shows that I opened the account at a mall and with a different branch code. I called FNB today to update this and I have spoken to 12 different people and spent how long on the phone only to get nowhere. All they do is push me from one department to the next. Called through to the bankers and they have transferred me to online banking, sim card department, risk department, the one even transferred me to a different banker back in the que because he didn’t know how to fix the problem. Best of all before you can even complete telling them the issue most of them tell me I will have to go into a branch, it was in the branch today that I was told they would have to call head office aspire desk or a banker to change it and that I could also call head office for the same myself. The irony is that FNB advertise being a bank you don’t have to go to a branch for or stand in ques, yet most of the people you talk to over the phone seem to just say this to the clients… is that not perhaps false advertising I wonder?

So after a day of trying to get my issue sorted I have gotten nowhere and the issue persists, FNB would like me to have my salary paid to them yet they can’t even furnish me with a correct account confirmation letter. What also blew me away by the terrible service is that FNB made the mistake when opening the account yet they ask me to go into a branch to fix their mistake (when the branch said their head office would have to fix it). They really know how to waist peoples time.

This has been such a regret dealing with FNB, they can’t fix their own simple mistakes and no one at FNB takes accountability to get it solved, easy just to transfer the client away. I have had my ABSA and Capitec account for years, and they hardly ever ask me to go into the branch, can’t remember the last time they actually asked me really, just had no issue with Capitec.