WORST SERVICE FROM ANY BANK ANYWHERE EVER

<p>I went to FNB Hayfields Branch on 23rd of March 2017 to close my deceased mothers account. Guess what? they deceased me instead. My cheque card was quickly restored but despite innumerous emails with generally computer generated replies I got no satisfaction. Eventually they DID send me a card and guess what ? There was a fault with the chip and it didnt work. More fruitless emails. Another card sent that also didnt work They even tried to charge me for issuing and sending me another card. Eventually in a rage I cancelled the card. Today I went to try and apply for a new card and was told that I have to resubmit ALL new documentation. Their mistake and my massive problem</p>