Worst service from an online retailer!

Never have I had such a bad experience with an online retailer as in the last three weeks.

Ordered a few things on Black Friday (24 November) off the online FNB Ebucks Shop and got two of the items delivered about a week later. (01 December)

The third item however was never delivered with the other pieces. I thought it might rock up a few days later, however a week went by and still nothing. Started phoning and emailing them and they just kept insisting it has been delivered and I am clearly blind.

Went through our office again to just double check and nothing. After a few more emails, I was phoned by the manager (not sure who he is) and was advised that this was most likely dropped off at the wrong address and they are in contact with Dawn Wing to get this to me as soon as possible. He will definitely phone me back. Still waiting for the call.

Finally on the 11th of December, Dawn Wing rocks up with a box (3rd product - which is a Mist Fan), not even wrapped or shrink wrapped, box is full of holes and was clearly opened. Checked the contents, almost looks like a second hand product. Marks on the foot of the stand, scratches on the stand and the pipes squashed inside. Even the booklet pretty much crumbled up.

I have requested a replacement of this product and till today, 4 days later, have not yet had anyone contact me to arrange collection of the fan.

I have had some bad experiences with online retailers, but this definitely takes the cake.

Would never recommend them to anyone. Worst service by far.